Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

  • Items purchased in the last 30 days.  Please note we charge a minimum fee which covers for the label creation and the necessary shipping documentation to return your products to our Distribution Centre.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.

You can arrange pickup from your home!

Please click here MY DHL and enter your waybill number from your label and DHL will coordinate the pick up with your directly instead of dropping the parcel off.


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